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Frequently Asked Questions

Important Warning

This plugin is not affiliated with Abbott or FreeStyle. It is intended for entertainment purposes only - NOT for medical purposes. Do not use this plugin to make medical decisions. The plugin is NOT a medical device and does not make your Stream Deck a medical device. Always follow the advice and instructions of your healthcare provider and device manufacturer.

General​

What is SugarMon: FL?​

SugarMon: FL is an Elgato Stream Deck plugin that displays glucose readings from the Freestyle Libre continuous glucose monitor using the LibreLinkUp sharing API.

Which Freestyle Libre devices are supported?​

SugarMon: FL works with any device supported by the LibreLinkUp app, including Freestyle Libre 2 and Freestyle Libre 3.

Which Stream Deck models are supported?​

  • SugarMon: FL works with all Stream Deck models that have standard keys.
  • SugarMon: FL Pro supports Stream Deck+ dials and touchscreen features in addition to standard keys.

Troubleshooting​

I entered my credentials but nothing is showing​

  1. Double-check that your email and password are correct
  2. Make sure you have selected the correct Region matching your LibreLinkUp account
  3. Verify that the LibreLinkUp app on your phone is actively receiving data

I see "RL" with a timer on the key​

This means the plugin has been rate-limited by the LibreLinkUp API. This is normal and will resolve automatically after the timer expires. The plugin will automatically resume polling after the timer expires. If it does not resume, you may press the key after the timer expires to manually poll for new data.

To avoid being rate-limited, try to limit the number of instances of the plugin on your Stream Deck. (placing multiple keys on your Stream Deck will not help you get data more frequently)

My glucose value looks delayed​

LibreLinkUp data can have a natural delay of a few minutes from your sensor reading. This is a limitation of the LibreLinkUp API, not the plugin. Additionally, the plugin will only poll for new data based on the update interval setting in the plugin. (default is 5 minutes)

The plugin stopped working​

Because this plugin relies on the LibreLinkUp service, any changes to that service by Abbott may affect the functionality of this plugin. The developer will do their best to maintain compatibility, but cannot guarantee it. This plugin may stop working at any time. Please be aware of this risk before installing the plugin, especially if you plan to purchase the Pro version.

If the plugin stops working for you for an extended period (1 day or more), please contact the developer via email for assistance.

Pro Edition​

What are the differences between Free and Pro?​

See the feature comparison table on the overview page.

Can I use both a key and a dial with the Pro edition?​

Yes! The Pro edition supports Keys, Dials, and Touch Strips. All instances share a single API connection to prevent rate limiting.